Q.What certifications or professional affiliations do you have?

A. Our technicians are all certified so you can feel assured that all work is done, will meet the highest standards.

Q.What would you recommend to customers looking to save money?

A.If you are looking to save money the best thing to do is buy computers with warranties and if you build a computer make sure all parts have warranties. The most important thing is to buy everything at once to get a good deal.

Q.What areas of your trade do you specialize in?

A.Custom PC building, performance tuning, hardware installation and upgrades, software installation and upgrades, OS upgrades and reinstalls, virus removal, data recovery and back-up services, monthly computer maintenance, troubleshooting, basic computer training, hardware installation (hard drives, video cards, memory, etc), laptop/notebook screen replacement, laptop/notebook service & repair, network setup & support, motherboard replacements and keyboard replacement.

Q.What information do you recommend to have readily available before looking for a professional in your trade?

A.Description of the problem

How much you're looking to spend

Model and Serial number of desktop or laptop

Q.What questions should a customer ask before hiring a professional in your trade?

A. Our computer technicians all A+ certified to ensure you will receive the professional service that you deserve. We perform onsite and in-house repairs of computer equipment.

Q.What do you wish customers knew about your profession or trade?

A. That we are self-service representatives and we carry all the tools to complete the job. Most jobs are completed the same day because we do not need third party services as other local companies do.

Q.Tell us something customers may not know about you.

A. I spend a portion of the workday advertising this business. I also spend time networking with individuals in the computer industry, attending trade shows and placing ads in online and print publications.

Q.What are the most frequent questions you get from customers?

A. How Much do you Charge per Hour?

Answer: We do not charge by the hour.

Who are you and what do you do?

Answer: We're a group of nerds who have banded together to put an end to the computer problems that have been plaguing our neighborhoods for years.

Can you evaluate my problem over the phone?

Answer: In most instances yes, we can pinpoint most problems just by talking with you on the phone. This will determine the flat-fee service to solve the problem or provide remote support.

What if it takes longer than the estimated time?

Answer: We'll apologize for keeping you waiting. If you present us with such a challenge, we'll be happy to learn how to work through it at no extra charge. We thrive to make this painless as possible

Can I watch over your shoulder as you work?

Answer: Yes, please do! We strongly feel that part of our service should be explaining how things went wrong, what we're doing to fix it, and what you can do to prevent future problems. This is much harder to do if you're not there with us!

Will you need to take my computer offsite?

Answer: There's almost nothing we can do at our office that we can't do right in your home, so we very rarely ever have to take hardware offsite.

Q.How did you get started?

A. Our owner went to Tulsa Technology Center for two years and have certifications in Computer Network Technology and Network System Administration.

Q.How many projects do you average in a year?

A.50 custom build computers every year. All the computers we build are very unique and fit the customer's needs.

Q.What services do you provide your customers after the work has finished?

A. In addition, we offer a 6-month warranty on all repairs, $20 off your next service with a solid referral, 10% off for teachers and students for the first service call, $10 off all invoices for non-profit organizations. Receive a free PC tune-up with the purchase of virus removal and 10% off to all United States active military.

Q.What brands or products do you work with?

A. Acer, Apple, Asus, Dell, Samsung, HP, Samsung, Lenovo/IBM, Sony, Toshiba, Intel Crucial Net-gear Cisco PNY Western Digital Ultra AMD Linksys